Policies

We want you to love your purchase. If you need to exchange or return your garment, please follow these guidelines to keep it eligible.

Before trying it on

• Wear underwear and avoid lotions, deodorants, oils, makeup or perfumes that could stain the garment.
• Handle it gently; avoid pulling on delicate areas like the silicone edges or thin fabric.
• Remove jewelry and be careful with nails or sharp objects when putting it on.
• If you're recovering from surgery, cover wounds well to prevent stains.

Important details

• Exchange requests must be made within 7 days of receiving your order.
• Only one exchange per purchase is allowed.
• Customers are responsible for the return shipping cost; we cover the shipping cost of the replacement.
• The garment must be returned in the same condition it was received: unworn, unwashed, with all tags attached, and with the original garment bag sealed and intact.
• Do not use the original garment bag as the shipping package. Place the sealed garment bag inside a separate shipping bag or box to protect it in transit (this also prevents labels from being stuck directly on the garment bag).
• We cover manufacturing defects for 30 days, including return shipping. Each case is evaluated to confirm it is a true manufacturing defect; damage caused by use or mishandling is not covered.

How to exchange or return

1. Contact us by email or WhatsApp with your order number (and photos if there's damage):
   Email: customerservice@melibeltllc.com
   WhatsApp: (520) 940-9602
2. Ship your item to:
   MELIBELT US RETURNS
   2045 S McClintock Dr Apt 224
   Tempe, AZ 85282
3. Send us your shipping receipt.
4. Once we receive and inspect the garment, we'll contact you to arrange the replacement shipment or refund.

Thanks for choosing us. We're here for you!