Exchange & Return Policy

We want you to love your purchase. If you need to exchange or return your garment, please follow these simple guidelines to keep it eligible:

Before Trying It On:

  • Wear underwear and avoid lotions, deodorants, oils, makeup, or perfumes that could stain the garment.

  • Handle gently; avoid pulling on delicate areas like silicone edges or thin fabric.

  • Remove jewelry and be careful with nails or sharp objects when putting it on.

  • If recovering from surgery, cover wounds well to prevent stains.

Important Details:

  • Exchange requests must be made within 7 days of receiving your order.

  • Only one exchange per purchase is allowed.

  • Customers are responsible for the return shipping cost; we assist by covering the shipping cost of the replacement.

  • The garment must be returned in the same condition it was received — unworn, unwashed, with all tags intact, and the original packaging (the garment’s sealed bag) must remain sealed and intact.

  • Do not use the original garment bag for the return shipment. Instead, please place the sealed garment bag inside a separate shipping bag or box to protect it during return transit. (This prevents confusion since shipping labels sometimes get attached directly to the garment bag.)

  • We cover manufacturing defects for 30 days, including return shipping. Each case is carefully evaluated to confirm the issue is a true manufacturing defect; damage caused by use or mishandling is not covered.

How to Exchange or Return:

  1. Contact us via email or WhatsApp with your order number and photos if there’s damage:

  2. Ship your item to:
    MELIBELT LLC
    8051 E Lakeside Parkway, Suite 103
    Tucson, Arizona 85730

  3. Then, please send us your shipping receipt.

  4. Once we receive and inspect the garment, we will contact you to arrange the replacement shipment or refund.

Thanks for choosing us — we’re here for you!

1. Use of cookies

Some page son our website use cookies, small data files 

that are generated in the user´s computer and that allows us to save the following information:

  • Elements of personalization of the contents that the users chose in his first visit to our website.
  • Elements involved in controlling access to restricted areas.

All of our cookies save the information in an encrypted form and are automatically destroyed after a certain time and therefore do not constitute any threat to security or privacy.

 

2. Data protection

MELIBELT is concerned about security and about guaranteeing the confidentiality of the data provided by our customers and users.

MELIBELT ensures the confidentiality of the data provided by our users and guarantees that in no case will they be transferred to third parties. The logistics company that makes the delivery/shipment of the order and the bank that makes the economic transaction have access to these data only and exclusively for the fulfillment of these purposes.

MMELIBELT DOES NOT store credit card numbers or information when making payments in our store in any of our databases. The security and confidentiality of electronic transactions are handled by banks and payment processors, which provide greater confidence when making payments on the internet.

3. Recommendations and precautions

These are some of the precautions we advise our users to take:

  • Do not provide anyone with your username and password.
  • Do not write down the passwords in easily accessible places.

Always disconnect your browser session (by clicking on the “exit” or “logout” button), after you have accessed a security area or entered your user name and password into the system.

  • NEVER use the shop at internet cafes.
  • NEVER give your credit card numbers to anyone, including our employees. Except you and your bank, no one else needs to know this information under any circumstances.

4. Data privacy policy

Melibelt agrees to use the information you provide for the sole purpose of conducting normal customer-supplier relations, and to facilitate business transactions between the parties. We do not share or sell the information on our databases and protect its confidentiality to the extent permitted by the law.